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Support


We know you may have questions regarding your Remote Control Software. We take your questions and need for support seriously. It becomes our top priority to get you going and moving in the right direction. Our remote support software team is on hand to answer any questions or provide you with the services to keep your remote control software systems running smoothly. For your convenience, we've listed several support categories below. If you still do not have an answer to your question please contact us immediately at 800.582.9337.

For all your DoubleVision Pro technical questions please log into the Tridia Online Support Center. Through the Online Support Center you will be able to open and update support cases, activate licenses, and browse through the FAQs. Click here to begin.
Below are useful resources for installation and using DoubleVision Pro.

DoubleVision Pro Installation Instructions
DoubleVision Pro Quickstart
UNIX/Linux Reference Guide (PDF)
CD-ROM Instructions
Product FAQs
Support Bulletin – Red Hat Kernels Supported