Tridia Corporation Lands L.L. Bean With Cross-Platform Remote Administration And Support
Catalog pioneer chooses DoubleVision Pro to remotely support more than 1,200 desktops

ATLANTA | APRIL 1, 2003 | Tridia Corporation (www.tridia.com), a global provider of multiplatform, Internet safe remote administration and support software to administrators that require maximum network and system availability, today announced that L.L. Bean has contracted with Tridia Corporation for more than 1,200 licenses of its DoubleVision Pro. DoubleVision Pro is an affordable, yet powerful cross-platform remote administration and support software, that L.L. Bean will use to remotely support more than 1,200 desktops.

DoubleVision Pro enables L.L. Bean to remotely monitor customer service and sales transactions. As part of its CRM and quality control initiatives, L.L. Bean wanted its CRM managers to have real time access to customer service's interaction with customers. "With DoubleVision Pro, our managers can remotely log-in and monitor more than 1,200 L.L. Bean desktops, and document it with an audit trail," says Butch Baxter, desktop systems administrator at L.L. Bean. "Our goal was to improve the L.L. Bean experience for customers. Through better management awareness, DoubleVision Pro has a positive effect on all of our customer related transactions. It empowers management to actively participate."

Tridia's remote administration and support products provide an affordable solution to information technology's (IT) critical need for real time tools that provide a clearer understanding of what's happening on distributed systems. With Tridia's DoubleVision products, IT can quickly turn downtime into uptime.

DoubleVision Pro supercharges remote administration and support of any combination of Microsoft Windows, UNIX and Linux desktops or servers. DoubleVision Pro equips network administrators with a cross-platform set of capabilities that include: file transfers, centralized access control, a graphical user interface, SSL-compatible encryption, MS Windows NT user authentication with centralized access control, a silent install, UNIX/Linux Terminal and Telnet remote control, Windows remote control, VNC compatibility, dial-up, network, and Internet access.

For more information on DoubleVision Pro, visit the Tridia Corporation Web site at www.tridia.com or Telephone: 770-428-5000.

About Tridia Corporation
Tridia Corporation products turn downtime into uptime. Tridia is a global provider of cross-platform remote administration and support software to administrators that require maximum network and system availability. For more than 15 years, Tridia has been a leading developer of remote administration and support technologies for UNIX, and now applies this experience to Microsoft Windows and Linux applications. Tridia's DoubleVision family of products leverages an extensive knowledge of encryption and data communications to maximize its remote control functionality and value to IT. Founded in 1987, Tridia Corporation is a privately owned, Atlanta-based software development company.

Tridia, TridiaVNC, DoubleVision, DoubleVision Pro, DoubleVision/Win, and DoubleVision/Term are trademarks of Tridia Corporation. All other referenced product names are trademarks of their respective companies.

Media Contact: Doug Kilarski, ASPEN Business Development, Telephone: 770-972-4117, E-Mail: aspenbd@attbi.com and doug@aspenbd.com.

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