Tridia iTivity Is A SOHO HIT For Noracom Support Business
iTivity--VAR dition is a secure, cross-platform, remote-support solution for VARs that need to safely support, sell, and collaborate with customers over the Internet.

ATLANTA | October 14, 2004 | Tridia Corporation (www.tridia.com), a global provider of secure, Internet-ready, cross-platform, connectivity software for remote administration, support, and collaboration announced today that its iTivity™--VAR Edition is a SOHO "HIT" for Noracom, a VAR that specializes in small office/home office (SOHO) support. iTivity--VAR Edition is a secure, cross-platform, remote-support solution for VARs that need to safely support, sell, and collaborate with customers over the Internet. With iTivity, Tridia targets VARs that presently use or plan to use subscription-based Web connectivity tools.

With the increasing cost of travel in time and fuel, Noracom sought a way to provide remote support and administration to the various desktops in its client base. "My clients have a variety of platforms and network configurations," says Carolyn Dawdy, founder of Noracom. "They are not large corporations and do not have in-house technical support. iTivity--VAR Edition has all the features I was looking for, without all the management overhead."

"We designed iTivity--VAR Edition so that VARs won't have to reconfigure routers or go through a lengthy installation process," says Vince Frese, CEO and president of Tridia Corporation. "Noracom is a prime example of how versatile iTivity--VAR Edition is. It is a dynamic Internet tool that's powerful and secure enough for single incidents and scheduled maintenance of complete infrastructures."

Noracom is already realizing great value from its implementation of iTivity--VAR Edition. During a secure remote support session using iTivity--VAR Edition, Dawdy opened an IE window on a local computer to research an error message. "When I found a page with the answer, I was able to copy the address bar and paste it into the remote computer's IE address bar," says Dawdy. "With pcAnywhere, I had to copy it to the local clipboard and hope that we could copy and paste a solution between the remote and local computers. This is REAL COOL, because it cuts out multiple steps and puts the fix right in front of the user."

iTivity--VAR Edition is a self-hosted solution that eliminates the monthly subscription fees of competing services. Not only is this less expensive, but it also increases privacy. iTivity eliminates the need for VPNs which can be messy, unsecured, and time consuming to implement.

iTivity--VAR Edition leverages Tridia's long history of technical innovation and customer success to provide an innovative, yet affordable, Internet-based collaboration and support platform. It is this platform that VARs can standardize on for all of their customer connectivity needs of today and tomorrow.

For more information on iTivity--VAR Edition and Tridia's family of remote administration and support products visit the Tridia Corporation Web site at www.tridia.com or Telephone: 770-428-5000.

About Tridia Corporation
Tridia Corporation is a global provider of secure, Internet-ready, cross-platform connectivity software for remote administration, support, and collaboration. Tridia products connect people and technology to deliver reliable, time-sensitive solutions. For more than 17 years, Tridia has been a leading developer of connectivity technologies for UNIX, Linux and Microsoft Windows environments. Founded in 1987, Tridia Corporation is a privately owned, Atlanta-based software development company.

Tridia and ITivity are trademarks of Tridia Corporation. All other referenced product names are trademarks of their respective companies.

Media Contact: Doug Kilarski, Douglas USA; Telephone (770) 972-4117; Email: TridiaNews@DouglasUSA.com.

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